Track Your Order

Where is my order?

We'd love for your jewellery to arrive as quickly as possible. Here's how to check your order status at any time.

Option 1: Via your order confirmation email

Look for an email from us with the subject line Your Izala Designs order is confirmed. Click the View your order button to see live shipping updates, including any tracking information once your order has been fulfilled.

Option 2: Via your customer account

If you created an account at checkout, simply log in to your account and navigate to your Orders. Select the relevant order to view its current status and tracking details.

Option 3: Using your order number

You can look up your order directly using the link in your shipping confirmation email. This will show you the latest tracking information provided by our carrier.

Shipping timeframes

As a guide, please allow:

• Australia: 3–7 business days after dispatch
• International: 7–21 business days depending on destination and customs clearance

Please note that tracking information may take up to 24 hours to update after your order is dispatched.

Need more help?

If your order hasn't moved in a while or you have any concerns, please don't hesitate to get in touch — we're happy to help.